EN Team Useful Links
Apply Yourself Before ApplyingBan AppealsEN FunCorp Applications - OpenMapcrew Applications - ClosedEN Moderator Applications - Open
Moderator FAQ
Moderators deal with in-game reports. Their duties include banning hackers, sanctioning rule-breaking chat, and to help players with any issues they may have in game. All mods have yellow names and the #0010 tag.
Who are the current EN moderators?Abilities#0010Amandie#0010Anonymod#0095 ABSENTCatnap#0010Coal#0010Cutieangel#0010Elk#0010Freshmod#0095 ABSENTGroovy#0010Karasu#0010Lanadelrey#0010Liamxo#0010Reshman#0010Tachi#0010Tashiko#0010Venice#0010Vibranium#0010
There is a rule breaker in my room! How do I report them?The recommended method of reporting is using the in-game command /report "name". Some moderators also take reports through the whisper system (/w "name"). You can see which public moderators are online by friending them or by typing /mod in your chat window.Other ways to contact a moderator (ranked in order of success rate):
- Using the /report function (/report "name"). This is often the best course of action if /mod returns no results.
- Through the official Transformice Discord server. You can access it easily here.
- You can contact an individual moderator by sending them a private message via the forum.When should I contact a moderator?Feel free to contact us if you witness any of the following while playing:
- Cheating/hacking
- Racism/homophobia/spam/other chat offences
- Linking to malicious or inappropriate material
- Anyone asking for for your personal information (such as your password or phone number), and/or anyone
offering you cheese or fraises in return for your account.
- Offensive nicknames or tribe namesI can't remember the password/e-mail linked to my account! What do I do?
Only admins are able to change other players account details. Moderators do not have access to sensitive player info, thus we cannot verify if you're the actual account owner. You will have to request an e-mail and/or password change through the contact form. When choosing your category, a list of questions will pop up.
Answer the questions to the best of your knowledge. You can find more tips on how to properly fill out a contact form here!
Staff FAQ
The Staff team is divided into four groups; administrators, moderators, sentinels and
mapcrew members. While administrators are paid employees working for Atelier801
SARL, the rest of the team are composed of volunteers.With each position comes different volunteer work. This thread is dedicated to the moderation team, made up by moderators (in-game), and sentinels (forum moderators).
Each team has their own tab on this thread. You can find more information about the mapcrew in their respective thread, the Mapcrew FAQ.
Why do mods have to be 18 or older?Atelier 801 is based in France, and the laws there are strict for volunteers younger than 18. There is a lot of paperwork, and the company is required to monitor their working hours to make sure they aren't working too much. This would be far too much unnecessary work for the three admins to deal with, so they ask us not to hire anyone younger than 18. Unfortunately we can make no exceptions.Why don't you accept screenshots as proof?It is very easy to make a fake screenshot. How would you feel if someone made a fake screenshot of you, and we banned you for something you didn't do? It is also possible to edit videos or take videos on pirate servers, so we cannot ban based on video evidence either.I got muted when there were no mods online!The EN team does have some private moderators. (Note that not all communities do.) Private staff either do not have time to actively use public accounts, or are training and not ready to be public yet. So don't hesitate to report someone just because there are no public mods online - usually there are private mods who can check reports!Why did I get muted/banned for something, but another player didn't?Mods are not omniscient. We can't see what happens in every room at the same time. Someone may have gotten away with breaking the rules if there wasn't an available moderator at the time, but that doesn't make it okay to break the rules. Eventually you'll get caught! Mods can also sanction silently so the pink message does not appear in the room, in case they think that would disrupt the room chat. It's also possible that the mod in the room was busy handling whispers, checking something in another window, or just missed a post or section of chat. In that case, you can let them know politely that they missed something in room chat.Why did I get banned for breaking the same rule that someone else got muted for?This is probably because you had multiple previous warnings for breaking that rule. If a player continues to break the same rules, the sanction time increases as a deterrent. Bans and mutes are not the price paid so a user can say something bad, they are supposed to deter rule-breaking. If one hour does not stop someone from using slurs, one more hour will likely not stop them the next time. On the other hand, if you follow the rules and pay attention to warnings, you will have nothing to worry about!Do mods only hire their friends?Generally, out of 10-15 applicants who are hired, moderators might know one or two people at most. We judge applications based on what they wrote and consider their in-game behaviour. (Check out this thread for more information about writing your applications!) If a mod happens to be friends with an applicant, they can voice their opinion but will refrain from voting. While new staff are in training, they may become friends with public mods just from working together. So if you see mods who are friends, that likely happened from working on the same team for quite a while.Mods silence their whispers.'Their whispers are closed so I cannot contact them' is a very valid problem, we absolutely agree about that. Some things simply cannot be sorted through the report function, such as anything requiring admin assistance.Unfortunately, the sheer amount of whispers we receive from the moment we log in until we log off can be a lot to deal with. Please remember that we are not only moderating en/int (already two servers), but also other very large servers, as we generally help anyone who contacts us. While we aim to help everyone in a timely manner, we face what we can only describe as a tidal wave from the moment we open our whispers, and so silencing them is sometimes the best way for mods to work through the load they already have. Of course this differs depending on the mod, but a silent mod working efficiently is better than no mod at all.Occasionally it can be really bad... but not always!
Staff Contact FAQ
What is the contact form?The contact form is the only way to officially reach the admins of Atelier 801. Moderators do not read or deal with contact forms, only admins do.How do I fill out a contact form?You will have to write your contact form in English. Writing in another language means your message will probably not be replied to, as the agents only understand English. Follow the steps underneath before you start writing; a list of questions will pop up once you've picked a category, and you will have to answer these questions to the best of your knowledge. If you feel you have other relevant information to add on, try to explain it as thoroughly as possible.Username: - Enter your account name and # numbers.
E-mail: - Enter the e-mail you wish to be contacted at, as in one you currently have access to.
Category: - Pick the category that fits your inquiry the best; check out the tabs in this thread if you're unsure on what category to pick.
Subject: - A short headline to explain what your inquiry is about.If you do not get a reply within two weeks, contact a staff member in private. They will forward your request, as your inquiry may have been missed.